The hotel administrator will send you a written confirmation of the hotel services booked . To do this, please specify your contact phone numbers, Fax number, and e-mail in the request letter . If there is no response from the hotel within 24 hours after sending the request , the reservation is considered invalid.
Cancellations and changes must be made at least one day in advance for individual bookings and at least 7 days before the start of the group check-in. In the case of non-cash payment, hotel services are provided only on the condition of 100% prepayment.